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Homeowner FAQs

Why should I list my vacation rental on…

  • Is the very first website of its kind, developed by homeowners, especially for homeowners, to assist in the desire to take back control of the management of their own homes. Homeowners remain in complete control of their vacation rental while maintaining direct contact with guests.  (Click HERE for more information).
  • Provides a landing page alternative to major booking sites such as VRBO, Homeaway, expedia, flipkey, and others.
  • Alleviates the need to respond to repetitive Facebook questions that become time-consuming, tiresome, and irritating.
  • Is easy and affordable. (Click HERE for listing options and pricing), Ocean Lakes Rentals by Owner Facebook Group, and Ocean Lakes Rentals by Owner Facebook Page, is NOT sponsored by or affiliated with Ocean Lakes Family Campground L.P., Ocean Lakes Properties, the Jackson Companies, or any of their subsidiaries. Please see the Website User Agreement for more information.

Can I use the Ocean Lakes Rentals by Owner Facebook Group to advertise my vacation rental?

To advertise your vacation rental on the Ocean Lakes Rentals by Owner Facebook Group, you must first create an account and add a listing to the website. A homeowner will receive access to the Group once the listing that had been submitted to the website has been verified and published. For more information, see “How do I sign up?” and “How do I add a new listing?”

What will it cost for me to list my vacation rental?

There are two paid listing levels. Details for both can be found HERE.

How do I sign up? VIDEO

Click on “+Signup” to create an account. Login to access the homeowner dashboard. Information submitted to “My Profile” will appear on the property listing, and on the owners’ page of the website, once the owner has been verified and a listing has been submitted/published.

How do I add or change my contact information? VIDEO

To add or edit your contact information, login to your homeowner dashboard. Click on “My Profile”, and make the necessary changes. Click on “Update Profile” to save.  From “My Profile”,  you can also change your username and/or password.

I forgot my password. What do I do? VIDEO

If you have forgotten your password, click on “Login” and select “Forgot Password”.  Complete the required fields and submit.  You will be emailed a temporary password. Once logged in, edit “My Profile” to change the temporary password to one of your choosing.

How do I add a new listing? VIDEO

To add a new listing,  create an account, or login to your homeowner dashboard. Click on “Add New Listing.” Complete the required fields, add pictures, set rates, block off dates, and make payment. Your listing will be published within 24 hours, once ownership and the address of the listing have been verified. You may be contacted to provide additional information.  Homeowner Listing help and information 

What information am I required to have on my listing?

The following information is required in order to list your property on the site;

  • Property name
  • Property address
  • Property type
  • Number of bedrooms and bathrooms
  • Number of guest your property sleeps
  • Photos
  • Email address and/or phone number
  • Map marker pin
  • Rates
  • Availability

How do I set or edit my rates? VIDEO

To set or edit your property rates, click on “Price” from your homeowner dashboard. Scroll to the bottom of the page to the “Rate Calendar”. Click on the rate start date, click on the rate end date. Complete the pop-up form and click “Set price for period”.  Rates can be set by the day, by the week, or by the month. Find detailed information on setting your rate calendar HERE.

How do I set or edit my Availability Calendar?

Login to your homeowner dashboard. Click on “My Listings”. Click on “Edit Listing” (shown as a small grey pencil. in the lower left corner, beneath the listing picture.) Click on “Calendar”. Choose the date the reservation is to start. Choose the date the block or reservation is to end. Complete the “Reserve a Period” pop up form. Click “Book Period”. To delete these dates as reserved, click on “Reservations” from your homeowner dashboard.  More info can be found HERE

How do I edit my listing? VIDEO

Login to your homeowner dashboard, and click the “Edit” link, shown as a grey pencil, located along the lower block of each individual listing, beneath the listing photo. For additional information on editing your listing visit Homeowner Listing Help and Information.

When will the changes I made to my listing appear on the site?

Changes to your listing will appear on the site within two hours.

You may need to refresh your browser to see the most up to date information. Click the reload or refresh button on your browser, or press the F5 key (or Ctrl + F5 keys) on your keyboard.

The changes I made to my listing are not appearing on the site. Why?

If the changes that you have made to your listing are not displaying on the site, clear your cache and cookies.

Each time you access a file through your web browser, the browser caches, or stores it, it so it doesn’t have to keep retrieving the same files or images from the remote web site each time you click back or forward. You should periodically clear cache and cookies to allow your browser to function more efficiently.

To clear your cookies, follow the directions at the links below.

Can I add a video to my listing?

Yes. You may add a YouTube or Vimeo video to your listing at no extra charge.  Find detailed instructions on how to add your video HERE

Can I add a link to my listing to direct guests to my personal website?

Yes. You may include a link to your personal website,  providing all properties on the website are also listed on the website, and owned by you. You may also include a link to your personal Facebook page, Twitter account, and Pinterest.

How do I renew my listing?

You will be notified by email, prior to your listing’s expiration date. To renew your listing, login to your homeowner dashboard and make payment. All expired listings remain on your homeowner dashboard and can be reactivated with payment at any time.

How do Guests contact me?

Guests can contact you using the information that you provide through “My Profile”.  This information will appear on the Owners page, and directly on your listing.  You may choose to have guests reach out to you by phone, email, or Facebook. If a guest uses the form and the “Send to Homeowner” button provided on the listing,  you will be notified by email with all the information that the guest had provided.

What is a Featured Listing?

A “Featured Listing” is a paid feature used to highlight a vacation rental to increase visibility. A Featured Listing will be displayed in the Featured Listing section and can last for 1-12 months, designated by the vacation rental owner. The cost is $9.99 per month. This feature can be added to the original listing of the property, or at any time by editing your listing.

What is a Sale Listing?

A Sale Listing is a paid feature used to highlight an available vacation rental, alerting guests of a sale, or last-minute travel dates. Purchasing a Sale Listing increases your listing’s exposure by featuring it on a separate Sale Listing, prominently displayed on the right sidebar of each listing page.  A Sale Listing lasts for a two week period and costs $9.99. This feature can be added on to the original listing, or at any time by editing your listing.

How many rentals can I include in my listing?

One. Each listing may make reference to only one vacation rental.

Can I change my listing to advertise a different vacation rental?

No. You cannot change an existing listing to advertise a different vacation rental. A new listing will need to be created.

How can I list my property as a long-term vacation rental?

To list your property as a long-term vacation rental, you must check the tic box stating so. This can be done at the time you create your listing, or by editing your listing through your homeowner dashboard. Guests can find long-term vacation rentals by performing an Advanced Search and checking the box labeled “Available for long-term rental” under ‘More Options’.

What are the terms and conditions of listing my vacation rental on

Our terms and conditions are set forth in the Website User Agreement.

Do you offer a refund?

No. Refunds are not issued for unused time, cancellations, for homes that have been taken off the market, sold, or no longer rented.

How does the Search work?

When performing a Search, guests will select a location, the check-in, and check-out dates, and the guest count.  When performing an Advanced Search, guests can click on “More Options” from the results, where they can choose their desired amenities. The Advanced Search will return a list of the available vacation rentals that include the amenities selected. The results can be viewed in a list or as pins on a map.

Are guests required to register with the site?

No. A guest is not required to register to use the website. To save a particular property as a favorite, or to use the form and “Send to Homeowner” button on the listing, a guest will be required to register.

How do I contact

Ready to list your Ocean Lakes Vacation Rental?