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Guest FAQs

Why should I use to find my next vacation rental? provides guests with a direct connection to homeowners. Guests can ask questions, discuss needs, talk about desired amenities, availability, and pricing; all before booking their ideal vacation rental. Click here for additional information and the advantages of using is NOT sponsored by or affiliated with Ocean Lakes Family Campground L.P., Ocean Lakes Properties, the Jackson Companies, or any of their subsidiaries. If you would like to rent through Ocean Lakes Properties, not directly through the Homeowner, please visit the Ocean Lakes Properties website.

Why should I book direct with the vacation rental owner?

Booking directly with an Ocean Lakes vacation rental owner will save you time and money! You are guaranteed to get the lowest possible rate, with no added booking or service fees.  Many bookings sites now charge a service fee or a booking fee to use their site, but is completely free for guests to use. Click here for additional information and the advantages of booking direct.

How do I find a vacation rental using the website?

Performing a search from the home page will narrow results based on location, dates, and guest count. The results will be displayed in a list and as pins on a map for you to view each property relative to the beach, water park, and other amenities. An Advanced Search performed from the vacation rentals list page, is the most efficient way to find a vacation rental.  Select a location, check in and check out date, rental type, the desired number of bedrooms and bathrooms, and then click “More Options” where you can include amenities like internet, extended cable tv, golf cart, handicap accessible, no smoking, pet-friendly rentals, and more.

What do I do once I’ve found a vacation rental I want to inquire about?

Contact the homeowner using the phone number, email, or Facebook link provided on the property listing.  When sending an email or private message through Facebook, be sure to include the desired check-in date, the check-out date, the guest count (number of adults and number of children), and phone number.  Inquiries made using the form and “Send to Homeowner” button on the property listing, will require a guest user account/guest dashboard.

Do I have to register to use the site?

No, you do not have to register for an account to use the site, however, the website will require a user account/guest dashboard to be able to save your favorite vacation rentals or to contact the homeowner using the form and “Send to Homeowner” button provided on the property listing.  Homeowner contact info is provided on each listing; submission of form is not required.

What is a user account/guest dashboard?

The user account/guest dashboard is a feature that enables you to save your favorite vacation rentals, and the ability to use the form and “Send to Homeowner” button on each property listing. Form submission is not required; homeowner contact information is provided on each listing.

How do I contact

You may email us at

Please call or email homeowners directly with inquiries or questions about their vacation rentals. We do not respond to questions regarding individual vacation rental, only to the operation of the website.

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